How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. We aim to provide a delightful customer experience.
How are items packaged?
We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. Our Tophill outer box is eco-friendly and made from 100% recycled paper. Where feasible, we use paper-fillers instead of bubble wrap, and this is a process of continuous improvement for us. We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.
What is the range of locations to which Tophill ships their products?
Tophill ships its products to almost all parts of India. Tophill does not ship internationally currently.
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the 'Track' button on the 'My Orders' section.
What is the estimated delivery time?
We usually deliver most orders within 2-4 business days (excluding Sundays and public holidays).
Orders placed after 5 p.m. on Saturdays will be processed for shipment only on the following Mondays.
We dispatch most orders on the same day, if we receive orders till 5 pm, after that the orders will be dispatched next working day (excluding Sundays and public holidays).
Shipping Charges: We have standard shipping charges for most addresses. There are no shipping charges for the orders equal and above the billing value of INR 399. However, if your order is less than INR 399, there will be a shipping charge of INR 49.
Cash on Delivery Charges: Indian Rupees 40 will be levied as a cash on delivery charges.
*There are NO additional and hidden charges.
Payment Method: The Payments for the Products available on the Website may be made in the following ways:
- Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR and reward points.
- Cash on Delivery.
*For Shipping related queries customers can call on our customer help desk no: +91 120 4741751 Time: Monday-Saturday (From 9:00 am to 6:00 pm) OR can write an email at care@tophillwellness.com
* The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays, and Holidays.
** FREE SHIPPING IS VALID FOR A LIMITED TIME PERIOD.